General Terms and Conditions

and

Offer-specific implementation conditions

of the Kreuznacher Bimmelbahn - Tobias Heil

Valid from 01.04.2025

Dear customers,

The following terms and conditions apply between you and of the Kreuznacher Bimmelbahn - Tobias Heil, below „KB“ abbreviated to the extent that they are effectively agreed or accepted as soon as you start a scheduled journey or book a special journey. They supplement the statutory provisions of the BGB.

Please read these travel conditions carefully before booking!

1. Conclusion of a booking, obligations of the customer

1.1. This applies to all booking channels:

1. a) Basis of the offer of the KB and the customer's booking are the individual agreements by e-mail and telephone. These are finally summarised again by KB and sent to the customer by email. If the customer does not object to this execution, the summary shall be deemed to have been agreed.
2. b) The customer is liable for all contractual obligations of fellow travellers for whom he makes the booking as for his own.

1.2. The following applies to bookings made verbally, by telephone, in writing, by e-mail, by SMS or by WhatsApp:

1. a) The contract is only concluded with the written confirmation by e-mail from KB
2. b) For bookings in electronic business transactions (e.g. Internet or via app), the following applies to the conclusion of the contract:
3. c) By clicking on the „Book with obligation to pay“ button (the button), the customer offers KB bindingly accept the conclusion of the contract. The customer is bound to this contract offer for 5 working days from the date of sending the electronic declaration.
4. d) The customer will receive immediate electronic confirmation of receipt of his booking.
5. e) The transmission of the booking by pressing the button „book with obligation to pay“ does not constitute a claim by the customer to the conclusion of a contract of carriage in accordance with his booking details. KB is free to decide whether or not to accept the customer's contract offer.
6. f) The contract is only concluded upon receipt of the confirmation from KB with the customer.
7. g) If the confirmation takes place immediately after the customer has made the booking by pressing the button „Book with obligation to pay“ by displaying the travel confirmation on the screen (booking in real time), the package travel contract is concluded upon receipt and display of this travel confirmation by the customer on the screen, without the need for an interim notification of receipt of the booking in accordance with f), insofar as the customer is offered the option of saving the travel confirmation on a durable medium and printing it out. However, the binding nature of the package holiday contract is not dependent on the customer actually using these options for saving or printing.

KB points out that, in accordance with the statutory provisions (Sections 312 (7), 312g (2) sentence 1 no. 9 BGB), there is no right of cancellation for package travel contracts in accordance with Sections 651a and 651c BGB that were concluded via distance selling (letters, catalogues, telephone calls, telecopies, e-mails, messages sent via mobile phone services (SMS) as well as broadcasting, telemedia and online services), but only the statutory rights of withdrawal and termination, in particular the right of withdrawal in accordance with Section 651h BGB.

2. Payment

2.1 KB issues the complete invoice no later than seven days before the start of the journey. This must be paid by the customer no later than one day before the start of the journey.

2.2 If the customer fails to make payment in accordance with the agreed payment due dates, the customer shall be KB shall be entitled to withdraw from the contract and to charge the customer cancellation costs in accordance with clause 5.

3. Price increase; price reduction

3.1 SR reserves the right, in accordance with the following provisions, to increase the travel price agreed in the contract if

a)an increase in the price of passenger transport due to higher costs for fuel or other energy sources,

b)ean increase in taxes and other charges for agreed services, such as tourist taxes.

3.2. An increase in the travel price is only permitted if KB informs the traveller clearly and comprehensibly in text form about the price increase and the reasons for it, including the calculation of the price increase.

3.3. The price increase is calculated as follows:

In the event of an increase in the price for the carriage of passengers KB increase the travel price in accordance with the following calculation:

1. a) In the case of an elevation related to the seat KB demand the amount of the increase from the customer.
2. b) Otherwise, the additional transport costs requested by the carrier per means of transport shall be divided by the number of seats on the agreed means of transport. The resulting amount of the increase for the individual seat can be KB from the customer.
3. c) In the event of an increase in taxes and other charges, the travel price may be increased by the corresponding pro rata amount.

3.4 SR is obliged to grant the customer/traveller a reduction in the travel price at his request if and insofar as the prices or charges specified in 4.1 a) - c) have changed after conclusion of the contract and before the start of the trip and this results in lower costs for the customer/traveller. KB leads. If the customer/traveller has already paid more than the amount owed hereunder, the additional amount of KB to be reimbursed.

3.5. Price increases are only permitted up to 20 days before the start of the holiday.

3.6. In the event of price increases of more than 8 %, the customer shall be entitled to cancel the contract within a period set by KB at the same time as notification of the price increase, either to accept the change or to withdraw from the contract free of charge. If the customer does not declare cancellation within the KB If the customer does not expressly withdraw from the contract within the period set, the amendment shall be deemed to have been accepted.

5. Cancellation by the customer before the start of the trip/cancellation costs

5.1. The customer may withdraw from the contract at any time prior to departure. The cancellation must be made to KB at the address/email address given above/below; if the trip was booked through a travel agent, the cancellation can also be declared to the travel agent. The customer is advised to declare the cancellation in text form.

If the customer cancels before the start of the trip or does not start the trip, he/she loses the right to cancellation. KB the claim to the travel price. Instead KB demand reasonable compensation if the cancellation is not due to KB or unavoidable and extraordinary circumstances arise at or in the immediate vicinity of the place of destination which significantly affect the performance of the carriage of passengers; circumstances are unavoidable and extraordinary if they are beyond the control of KB and their consequences could not have been avoided even if all reasonable precautions had been taken. This may also involve technical problems, which cannot be ruled out with historic railway lines, despite the utmost care and constant extensive maintenance work.

KB has determined the following compensation lump sums taking into account the period between the declaration of cancellation and the start of the trip as well as the expected savings in expenses and the expected income from other uses of the travel services. Taking into account the time of receipt of the customer's cancellation notice by KB the flat-rate compensation is calculated as follows with the respective cancellation scale.

If the cancellation is made by:

30 days before departure 5% of the total price

21 days before departure 15% of the total price

14 days before departure 35% of the total price

  7 days before departure 50% of the total price

  3 days before departure 65% of the total price

after that 90% of the total price in cancellation costs.

5.2. Is KB is obliged to reimburse the travel price as a result of a cancellation, must KB immediately, but in any case within 14 days of receipt of the cancellation notice.

6 Withdrawal by KB

6.1 If the journey cannot take place due to unforeseeable events on the part of KB, payments already made will be refunded at 100%, but without any further claims for compensation. This is primarily due to the age of the train and possible cancellations of the driver due to illness.

We expressly ask for your attention and understanding.

6. Rebookings

The customer is not entitled to make changes to the date or route after the contract has been concluded. However, KB will always endeavour to take change requests into account.

7. Cancellation due to failure to reach the minimum number of participants in scheduled services

7.1 KB may cancel individual scheduled trips at short notice if the minimum number of participants is not reached.

7.2. If the trip is not carried out for this reason, the customer will be refunded the payments made on site without delay. If payment is made via external booking platforms, the relevant provider will be instructed to handle the cancellation.

8. Termination for behavioural reasons

The KB may refuse carriage without notice if, despite a warning, the traveller persistently interferes or if he/she behaves in such a manner contrary to the contract that the immediate cancellation of the contract is justified.

9. Limitation of liability

9.1 KB shall not be liable for service disruptions, personal injury and damage to property that occurred during the carriage but were not caused by KB are responsible for.

9.2. In connection with services that were merely arranged as third-party services (e.g. arranged excursions, sporting events, theatre visits, exhibitions, restaurant visits), the following applies KB from any liability and assumes no liability for the proper execution of the mediated offers. 

10. Severability clause

Should individual provisions of this contract be invalid or unenforceable or become invalid or unenforceable after conclusion of the contract, this shall not affect the validity of the remainder of the contract. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision whose effects come closest to the economic objective pursued by the contracting parties with the invalid or unenforceable provision. The above provisions shall apply accordingly in the event that the contract proves to be incomplete.

10. Place of jurisdiction

Place of jurisdiction is Bad Kreuznach

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Organiser:

Kreuznacher Bimmelbahn

Owner Tobias Heil

Mannheimer Strasse 85

55543 Bad Kreuznach

Phone +49 176 2022 2023

e-mail info@kreuznacher-bimmelbahn.de

Internet www.kreuznacher-bimmelbahn.de

Status of this version: March 2025